I would suggest you to download and install the drivers for the scanners and check. Not sure which drivers to choose? Select your operating system and version ,. The list of recommended drivers for your product has not changed since the last time you visited this page. Click here to go to Microsoft Knowledge Base Article http:
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Unable to install hp scanjet g series in windows 8, says not – Microsoft Community
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HP Scanjet G Series Photo Scanners – Fatal Error During Installation | HP® Customer Support
Unable to install hp scanjet g4000 series in windows 8, says not compatible
This product has been exchanged for a new or refurbished product. Asia Pacific and Phot. Run all four levels of uninstallation from the CD.
Product sold by third party: I have the same question John Created on July 30, This could take up to 3 minutes, depending on your computer and connection speed. HP Download and Install Assistant makes it easy to download and install your software.