It matches the product: Make sure that the computer meets the minimum system requirements listed on the scanner box or go to HP Scanjet Scanners – Minimum System Requirements. Remove any docking stations, USB hubs, or port extensions when checking for communication and connect the scanner directly to the computer. HP encountered an error while trying to scan your product. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Reconnect the HP Scanjet scanner When the computer system has fully restarted, connect the scanner to the computer using the USB cable. Please try again shortly.
|Date Added:||6 April 2013|
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We are unable to determine your warranty status for the product and serial number provided. Check the connections Disconnect the power cord from the scanner, xcanjet 5 seconds, and then reconnect the power cord. Europe, Middle East, Africa. After the scanning software has been installed, click Yes to restart the computer. Please try again shortly. When scanning using HP Director software or HP Precisionscan software, one or more of the following initialization error messages, conditions, or other symptoms might be received:.
The list of recommended drivers for your product has not changed since the cc4050 time you h; this page. The Virtual Agent is currently unavailable.
One or more of the values entered is not permitted. HP is compiling your results. Refer to HP service and support information on the Scnjet for more help with this error. You might need to restart the computer after reloading the drivers. Please wait while we process your request.
Remove any docking stations, USB hubs, or port extensions when checking for communication and connect the scanner directly to the computer.
HP Scanjet G Photo Scanner – Driver Downloads | HP® Customer Support
If the issue persists, continue to the next step. Please enter a Product Number to complete the request. By completing and submitting this form you consent to the use of your data in accordance with HP’s Privacy statement.
Reinstall the HP Scanjet software. Select an operating system and version to see available software for this product.
Drivers may be in development so please check back at a later date or visit the product homepage. Reconnect the HP Scanjet scanner When the computer system has fully restarted, connect the scanner to the computer using the USB cable. This product cannot be identified by Serial Number alone. Already have an HP account? HP has scanned your product but currently has no suggestions for driver updates. How does HP install software and gather data? Let HP identify any out-of-date or missing drivers and software.
Would you like to view the product details page for the new product? Any warranty support needed would be completed by the reseller that sold the product.
See your browser’s documentation for specific instructions. Solution Follow the steps below in the order presented until the issue is resolved. This product was sold by a third party.
Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? This process can take several minutes depending on the number of warranties being checked. Warranty withdrawn refurbished product: Choose ‘Refresh’ to update the list. Asia Pacific and Oceania. The scanning software may be installed improperly, or there may be a device scanjrt.